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FREQUENTLY ASKED QUESTIONS​​​​​​​

FAQs about services and our products

What service should I get?

90-minute Facial: Our most complete treatment. Deep, fully customized correction with time to truly unwind. Best when you want maximum results.

60-minute Facial: Not sure where to start? This is your foundation: a customized facial built around your top concern.

HydroDiamond: The best of everything. Deep hydration plus resurfacing for an instant, visible glow.

Turn Back Time: Visible anti-aging results, zero downtime.

Dermaplane Facial: Quick exfoliation that smooths texture and brightens — perfect between treatments.​

Microdermabrasion Facial: Maximum impact for your money: smoother, fresher, more even skin in a single session.

What is Makeup Artistry

Professional makeup application for any occasion — plus personalized lessons that teach you to recreate the look yourself. The goal isn't just a flawless finish for today; it's the confidence to do it on your own tomorrow.

How do I know which facial or skincare treatment is best for me?

You don't have to — that's my job. Every facial is fully customized to your skin's condition and concerns, because one-size-fits-all doesn't actually correct anything. We assess your skin first, then build the right treatment around your goals, whether that's clearing breakouts, softening fine lines, or evening your tone. You'll leave with visible results and a plan to maintain them.

Do you accept walk-ins, or is an appointment required?

Appointments only—your time matters to us.
To ensure every guest receives personalized care and attention, we do not accept walk-ins. All services are by appointment only. We look forward to welcoming you at a time that’s just right for you.

Is parking available near your spa?

Yes! Easy, accessible parking for your visit.
Parking is available directly in front of our building, including designated accessible spots for guests with disabilities. We want your arrival to be as smooth and stress-free as your time with us.

What safety and sanitation measures does your spa follow?

Your safety is our priority.

We follow all state sanitation guidelines and maintain rigorous cleanliness standards.

Do you offer services for sensitive skin?

Yes — sensitive and reactive skin is one of our specialties. We carry professional lines formulated specifically for compromised, easily irritated skin (including Hale & Hush), and we customize every product and step to calm, strengthen, and restore your skin's barrier. The result: less reactivity, more resilience, and visible comfort over time.

Do you offer skin rejuvenation facials in Madison?

Yes! Our rejuvenation treatments — Turn Back Time, microdermabrasion, and chemical peels — do more than refresh. They stimulate cell turnover, smooth texture, and improve tone for skin that looks visibly renewed. And because every facial we offer includes rejuvenating elements tailored to your concerns, you leave brighter and genuinely cared for.

What are Glow Enhancers?

Targeted add-ons that take your facial further. These quick, corrective boosts focus on specific concerns — including the eye and lip areas that often get overlooked — to amplify your results and tailor your treatment to exactly what your skin needs that day.

Do you sell professional skincare products

Yes! Professional skincare, personalized for you.
We offer two complementary professional-only skincare lines, carefully selected to support a wide range of skin types and concerns. Your at-home regimen is just as important as your in-studio treatments—so we customize your product recommendations based on your skin’s condition and goals. This ensures lasting results and empowers you to care for your skin with confidence between visits

Do you provide education on how to use skincare products correctly?

Yes! Guidance that goes beyond the purchase.
When you invest in professional skincare products through us, you’ll receive a customized, step-by-step routine designed to help you get the maximum benefit. We want you to feel confident using your products at home—so your results continue long after your treatment ends.

What is your cancellation or rescheduling policy?

We ask for your cooperation and respect in honoring the 24-hour cancellation policy.  This allows time for us to fill the spot you reserved.  For anything under 24-hours, we'll try our best to fill the space with a client on our wait list.  Unfortunately, if we are unable to fill the spot, your card on file will be charged a cancellation fee equal to 50% of the service booked.  Now, we're not total sticklers - everyone gets 1 free "oops" pass.  We also understand that emergencies/illness happen and those will be assessed.  If you are not feeling well, please reschedule and no cancellation fee will be assessed.  

Do you offer services for men as well as women?

Yes! We do offer services for men but by referral only. 

Do you offer microdermabrasion?

Yes — and it's one of our most impactful treatments. Microdermabrasion gently resurfaces the skin to smooth rough texture, soften fine lines, fade dullness, and reveal the fresher skin underneath. Most clients notice a difference after one session, with results that build over a series.

Do you offer dermaplaning services?

Yes! Dermaplaning gently removes dead skin cells and fine vellus hair ("peach fuzz") with a specialized tool, leaving skin instantly smoother and brighter. It creates a flawless canvas so your products absorb better and makeup goes on seamlessly. Suitable for all skin types except active, acne-prone skin.

FAQs about our space and policies

Do you accept walk-ins, or is an appointment required?

Appointments only—your time matters to us.
To ensure every guest receives personalized care and attention, we do not accept walk-ins. All services are by appointment only. We look forward to welcoming you at a time that’s just right for you.

Is parking available near your spa?

Yes! Easy, accessible parking for your visit.
Parking is available directly in front of our building, including designated accessible spots for guests with disabilities. We want your arrival to be as smooth and stress-free as your time with us.

What safety and sanitation measures does your spa follow?

Your safety is our priority.

We follow all state sanitation guidelines and maintain rigorous cleanliness standards.

What is your cancellation or rescheduling policy?

We ask for your cooperation and respect in honoring the 24-hour cancellation policy.  This allows time for us to fill the spot you reserved.  For anything under 24-hours, we'll try our best to fill the space with a client on our wait list.  Unfortunately, if we are unable to fill the spot, your card on file will be charged a cancellation fee equal to 50% of the service booked.  Now, we're not total sticklers - everyone gets 1 free "oops" pass.  We also understand that emergencies/illness happen and those will be assessed.  If you are not feeling well, please reschedule and no cancellation fee will be assessed.  

Do you offer services for men as well as women?

Yes! We do offer services for men but by referral only. 

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